Reset the Xfinity remote. You might have to reset your Xfinity remote, and in most cases, it does the trick. We have covered the reset process for popular Xfinity remotes in a dedicated post. Here ...5. Factory Reset Xfinity Cable Box If none of the above steps work, you might need to perform a factory reset on your cable box. Be aware that this will erase all settings, including your preferences and recorded programs. To perform a factory reset on an Xfinity cable box, follow these steps: Ensure the Xfinity cable box is powered on.@user_7a5262 Why would he send a wifi extender when the tv is connected to the cable box which is connected to a cable line. I have the same issue and have read through hundreds of these. It happens when a ton of people are watching the same program. The information is compressed through the cable and it is not handling the information.How to reset and program comcast xr11 remoteThe factory reset unpairs your remote and TV Box, so you'll need to re-pair them. See instructions for pairing your Xfinity remote and TV Box. Factory Reset the Xfinity Voice Remote without a Setup Button (XR15) If the buttons on your Voice Remote (XR15) are still unresponsive, you may need to perform a factory reset. To perform a factory reset:Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. But unfortunately you usually will be stuck back in the “Welcome. Bienvenido. Bienvenue” loop.The TV that does not pair with the remote is my newest one. (Bought in 2019) and is paired with my primary Comcast cable box / DVR - model XG1v4-A. I've read in multiple forum posts that Samsung TV / remotes have some difficulty with the XG1v4-A box, but no obvious connection to the difficulties I'm experiencing.To perform a factory reset on your Xfinity modem/router, follow these steps: Locate the "Reset" button on your device. It is usually a small, recessed button. With a paperclip or similar tool, press and hold the Reset button for about 10 seconds. Release the button and wait for the modem/router to restart.Champions of an open web and investors are paying close attention to pending mergers among American communications companies. Last week the US Federal Communications formally adopt...1 – Locate the reset button. The router reset button is located on the back of the router. The reset button is small and recessed and is normally a different color than the rest of the gateway’s housing. For example, if the gateway is black, the button is likely orange or yellow. This makes it easier to identify.Power on both the TV and the X1 TV Box. Confirm that the TV is set to the proper input. If you've completed the steps above and there's still no picture: Press Exit > Exit > Exit > 720 on your Xfinity remote. This should bring the picture back by setting the resolution to 720. You can then change to a different resolution by pressing the ...First, the cable box needs to be unplugged from all the TV connections, including the power outlet. After unplugging all connections, wait for at least two minutes before plugging it back in again. Once all the connections are established, the cable box will commence the resetting process.Please follow these directions to factory reset the Flex box: 1. Ensure the device is currently powered on. 2. Press the 'POWER' and 'MENU' buttons on your remote at the same time. 3. Press BOTH the UP and DOWN arrow buttons on your remote, then Select 'Restore Defaults' option. 4.Restarting Your Equipment. You may need to restart your equipment after a service visit. Select the equipment you need to restart: Internet, Phone, Gateway, Modem, Router. TV, Cable Box. Instructions for Optimum customers on how to reboot or reset their cable modem home network with a few simple steps.Jun 10, 2021 ... Have you already logged into the Xfinity My Account app and selected Video > Troubleshooting > the cable box you are having the issue with and ...This method involves removing the batteries from the remote and unplugging your cable box for a few minutes. Here's how you can do it: Remove the batteries from the back of your Xfinity remote. This will ensure a complete power drain. Unplug your Xfinity cable box from the power source. Wait for at least two minutes before plugging it back in.Champions of an open web and investors are paying close attention to pending mergers among American communications companies. Last week the US Federal Communications formally adopt...Download Article. 1. Unplug the power cable from the outlet. Locate the cable that runs from the back of your cable box to the wall outlet. While your cable box is still on, pull the plug out of the wall to disconnect it from power. Check the front of your cable box to make sure the display turned off.1. Press and hold the i button. It's on the right side of the remote below an asterisk symbol. 2. Press and hold the Home button. You'll see it with the icon of a house next to the microphone button near the middle of the remote. 3. Hold for 5 seconds. Keep i and the Home button pressed for about five seconds.This video will show you how to set up a new Xfinity-Comcast X1 (XiD-P) Cable Box.Here are the shorter steps to reset xfinity cable box with the remote: Press the xfinity button on your remote control. Navigate to and select the Settings (Gear icon). Scroll down to the Help section. Select the Restart option.The first step to fixing a Comcast cable box that is not working and displaying a "no signal" message is to check the connections. Make sure that the cable box is properly connected to the TV and that all cables are securely plugged in. If the cables are loose, tighten them and try turning the cable box back on. 2. Restart the Cable Box.Cable boxes are finicky. Most problems with them can be fixed with a hard reset. Here are the instructions for rebooting a Scientific Atlanta DVR cable box. These directions have been tested on cable box versions 8240, 8300, and 4200. Two methods exist for rebooting your Scientific Atlanta Cable box. The first is to press […]4 years ago. @SDColes wrote: Intermittently, and becoming more frequently, the cable box is extremely slow -- does not respond to the remote or when it does it takes a few minutes. I can't describe what it's doing exactly. I've put fresh batteries in the remote, and it didn't make a difference. Happens on the main X1 box and the secondary box ...I have tried pressing the WPS button upon upon the box booting for factory reset but nothing happened (tech support said light should change to amber). This restart method used to work on other devices but does not appear to work on this device. 2. I tried to do the reset provided on the remote, but it seems to only reset the remote, not the ...Here are the shorter steps to reset xfinity cable box with the remote: Press the xfinity button on your remote control. Navigate to and select the Settings (Gear icon). Scroll down to the Help section. Select the Restart option.The set-top box being offline. 3rd party equipment is offline or on wrong input (audio/video receiver, HDMI switch, dvd player, etc) The video connections between the TV Box and the television are connected incorrectly. The next step is to check if you are able to perform the following: "exit>exit>exit>720".1. Restarting. a. Using The Help Menu On Xfinity Cable Box. You can also restart your cable box by navigating to the Xfinity help menu and selecting the reset option. Follow the instructions listed below: To access the help menu, press the A button on your remote control. Select "Restart" and then click "OK.".The Wireless TV Box can be placed anywhere it can maintain a wireless connection to your wireless gateway or WiFi Boost Pods. When activating the X1 Wireless TV Box for the first time, make sure you’re pointing the Xfinity Voice Remote at the front of the X1 Wireless TV Box and are less than ten feet away from it during the activation set up ... Locate the reset button on the back of your Xfinity gateway. Depending on your gateway model, it will be located near the top of the router or below the coaxial cable connector. Hold down the reset button for 30 seconds. Wait until the LEDs on the front of the gateway flash off. If you have a non-Xfinity router, look for a small reset button on ... First, turn off the modem (or) router and unplug it from the power supply. Identify the reset button on the device. Usually, it is located at the bottom (or) back of the modem (or) router. Use a paperclip (or) pen to press and hold the reset button for five seconds (or) longer.Press and hold the A (triangle) and D (diamond) buttons at the same time for three seconds until the status light changes from red to green. Press 9-8-1. The LED will blink blue three times to indicate the remote was reset. Keep in mind that when you factory reset an Xfinity remote it unpairs the remote and TV Box.To reset your cable box using the reset button, follow these steps: Locate the reset button on your Xfinity cable box. Using a small, pointed object like a paperclip or pin, press and hold the reset button for about 10 seconds. Release the reset button and wait for your cable box to restart.Nguyen Kien. October 3, 2023. Discover how to reset your Xfinity cable box to resolve technical issues, boost speed, and troubleshoot common problems. Follow our step-by …Download Article. 1. Unplug the power cable from the outlet. Locate the cable that runs from the back of your cable box to the wall outlet. While your cable box is still on, pull the plug out of the wall to disconnect it from power. Check the front of your cable box to make sure the display turned off.Jan 27, 2024 ... Comments1 ; How to Reset your Comcast Xfinity TV Cable Box. HowToWith GEO · 471K views ; Fix Windows 10 stuck on welcome screen [2023] [3 Ways].Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. But unfortunately you usually will be stuck back in the “Welcome. Bienvenido. Bienvenue” loop.To start, open your Web browser and go to the URL 10.0.0.1 which is your router. Your default screen should look like this: You can see some basics of the router configuration, including the battery level (mine's at zero! I need to put a new battery in the unit), that I have "low security" set in the firewall configuration, that my ...In this video I show you how to restart the Xfinity X1 TV Box. If you are having issues with your Xfinity X1 TV Box this is a troubleshooting step you can tr...X1 TV Box equipment types. If you have multiple Xfinity X1 TV Boxes in your home, you most likely have a DVR and one or more non-DVR TV Boxes. This article lists the different models of TV Boxes that you may have, including the XG1, XG2, XG1v3, XG1v4, RNG150N, and XiD. Notes:To access settings, press the Xfinity button on your remote and arrow over to the gear icon. In Device Settings, there are a few items to consider. In Video Display, you may need to tweak two ...Sign in to the Max app on Flex and X1. To begin the sign in process, launch the Max app. Navigate to the Connect Your Provider option in the middle of the menu using the Right arrow on your Xfinity remote. Then click OK or the center button on the remote to sign in. A QR code and a unique activation code will display on screen for single use ...Pick up the coaxial cable and connect one of the ends to your wall socket. Twist in the clockwise direction until it's tight. Find the coaxial input on your xFi Wireless Gateway Plug, and to it, plug in the other end of the coaxial cable. Again, twist in the clockwise direction until you feel it's tight.Click the "New message" (pencil and paper) icon. The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. - As you are typing a drop-down list appears. Select "Xfinity Support" from that list. - An "Xfinity Support" graphic replaces the "To:" line.1. Ensure the device is currently powered on. 2. Press the 'POWER' and 'MENU' buttons on your remote at the same time. 3. Press BOTH the UP and DOWN arrow buttons on your remote, then Select 'Restore Defaults' option. 4. Press 'OK' - this should cycle the equipment to perform a factory reset. 0.Press the Xfinity button on your remote control, navigate to highlight the Settings wheel, and press the OK button. Navigate to highlight Preferences, and press the OK button. Navigate to highlight General, and press the OK button. Navigate to highlight Daily Update Time, and press the OK button. Adjust the Time of your Daily Update in two-hour ... Restart your Xfinity Gateway with the Xfinity app. If you rent a gateway, you can use the Xfinity app and sign in using your Xfinity ID and password. In the Xfinity app: Locate the WiFi icon. Tap the Troubleshoot option. Select Restart your Gateway . The process takes about 12 minutes to complete. Press and hold the A (triangle) and D (diamond) buttons at the same time for three seconds until the status light changes from red to green. Press 9-8-1. The LED will blink blue three times to indicate the remote was reset. Keep in mind that when you factory reset an Xfinity remote it unpairs the remote and TV Box.Turn on your TV. Press and hold Setup until the light at the top of the remote changes from red to green. Enter 9-9-1. The light should flash green twice. Keep pressing CH ^ until the TV turns off. Once the TV turns off, press Setup to lock in the code. Press the TV power button on the remote.Select “ Restart Device ” To Reset The Cable Box. Using The Power Button: Make Sure All Cables Are Tightly Secured. Press And Hold The Power Button On The Front Of The TV Box For 10 Seconds To Restart The Box. Soft Reset Through Help Menu: Access the Xfinity help menu by pressing the A button on your remote control.Hold down the Power and Menu buttons on the remote, and wait till the User Settings menu pops up on the screen. Click on both the Up and Down arrow keys on your remote to bring up the Restore Defaults setting. Use the Right arrow key to click on OK to perform the factory reset.Factory reset the Xfinity Voice Remote without a Setup button (XR15) Press and hold the A (triangle) and D (diamond) buttons at the same time for three seconds until the status light changes from red to green. Press 9-8-1. The LED will blink blue three times to indicate that the remote was reset. The factory reset unpairs your remote and TV Box ...Click the OK button the second time, then press Restart. The TV box will start restarting. This will take some moments. Restart Via the Power Button. If the Television you use has a Power button: Make sure the cables are strongly protected. Press & hold the Power button for 10 seconds. Once you release your hand, the TV Box …Access the Netflix app on X1. Push the left arrow on your remote to bring up the left-hand side menu. Use the down arrow to navigate to the bottom of the menu (where it says Notifications). Push the right arrow once and select Get Help. Use the down arrow to navigate to the bottom of the menu and select Sign Out.Comcast cable boxes translate digital signals from the cable company into broadcast media that displays on a television set. Because of the hardware, softwar...Feb 13, 2024 · Are you trying to reset your Xfinity cable box with your remote but just can’t seem to get it right? It’s a common scenario when your cable service is acting up, and a reset is often the quickest fix. This article will walk you through the easy steps to reset your Xfinity cable box using your remote control. Choose to require a purchase PIN on your X1 TV Boxes, the Xfinity Stream web portal (xfinity.com/stream) or the Xfinity Stream app on Roku devices to: Purchase ...Install the new cable box with the cables that came in the package so you can hook the box up to your TV and wall outlet. Turn on your TV and cable box, then enter your phone number to activate it. Once your number is confirmed, your box is active and you can watch Xfinity channels! Part 1.Motion: The light is located on the circuit board or near the batteries. Find your sensor below. Activate the sensor. Open the door or window. Motion sensors activate when the cover is removed. If the light blinks three times, pauses, then continues blinking in the same pattern, the sensor is not working correctly and will need to be serviced.Press and hold the Power button located on the front of the primary DVR TV Box for 10 seconds. The TV Box should automatically reboot. Or: Ensure your cables are tightly secured. Unplug the power from your primary DVR TV Box for 30 seconds. Plug the power cord back in to your TV Box. Allow five minutes for your primary DVR TV Box to reboot.If your Disney+ subscription is billed through Xfinity, you can change your plan through your X1 TV Box or Flex streaming TV Box by following these steps: Access the Disney+ app and go to Settings. Select Account. Select Change next to your current subscription plan. Follow the prompts to choose your new plan.76. 52K views 1 year ago. In this video I show you how to restart the Xfinity X1 TV Box. If you are having issues with your Xfinity X1 TV Box this is a troubleshooting step you...Learn more about your Comcast TV box and download the user manual here.This will help determine if the issue is with the cable or the TV box itself. It's also worth attempting a power cycle of your TV box. Unplug the power cord from the back of the box, wait for a few seconds, and then plug it back in. ... Resetting Or Rebooting The Xfinity TV Box: Perform A Reset Or Reboot To Resolve Software-related Issues.3. Plug the power cord back into the Comcast cable box. 4. Turn the cable box back on by either pressing the "Power" button on the front of the cable box or using your remote control. 5. Wait for the cable box to fully restart and hopefully the refresh will be successful. If the refresh is not successful after step 5, you may need to reset ...The TV that does not pair with the remote is my newest one. (Bought in 2019) and is paired with my primary Comcast cable box / DVR - model XG1v4-A. I've read in multiple forum posts that Samsung TV / remotes have some difficulty with the XG1v4-A box, but no obvious connection to the difficulties I'm experiencing.A Comcast Motorola cable box receives and unscrambles the programming signals from cable television service. While the unit is designed for trouble-free service, the box may occasionally lock up or freeze and stop working normally. Resetting the box will usually correct the jam so programs can be enjoyed on your TV.Turn on your TV. Press and hold Setup until the light at the top of the remote changes from red to green. Enter 9-9-1. The light should flash green twice. Keep pressing CH ^ until the TV turns off. Once the TV turns off, press Setup to lock in the code. Press the TV power button on the remote. Learn more about your Comcast TV box and download the user manual here. Cable boxes are finicky. Most problems with them can be fixed with a hard reset. Here are the instructions for rebooting a Scientific Atlanta DVR cable box. These directions have been tested on cable box versions 8240, 8300, and 4200. Two methods exist for rebooting your Scientific Atlanta Cable box. The first is to press […]2. Press the ‘POWER’ and ‘MENU’ buttons on your remote at the same time. 3. Press BOTH the UP and DOWN arrow buttons on your remote, then Select ‘Restore Defaults’ option. 4. Press ‘OK’ – this should cycle the equipment to perform a factory reset. The option should also be in your settings menu. Let me know if this works for you.May 7, 2020 · Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. But unfortunately you usually will be stuck back in the “Welcome. Bienvenido. Bienvenue” loop. We recently upgraded our service and received a self-install kit for a new modem and a new DVR X1 Box. Installing the modem and the internet service is fine. But, when I attempt to watch the "new" channels on my new Cable Box, they are unavailable. I've spoken to two Comcast customer agents. The first indicated that they would "reset" my cable ...steps to unplugged and re-plugged Comcast cable box : Unplug your Comcast cable box from the power outlet. Wait for 10 seconds. Plug the cable box back into the power outlet. Wait a couple of minutes for the box to restart and reconnect to the network. Check to see if the signal has been restored.To reset your Xfinity cable box: Find the reset button on the back of the box. It should be labeled Reset. Press and hold the button for at least 30 seconds. The box will restart and go through the reset process. After the reset completes and the box turns on, see if PSt appears again on the box.Press and hold the reset button. Once you have a toothpick, press the reset button and hold it for about 30 seconds. The lights on the router will then go off, which should tell you that your router is resetting. Step.5. Factory Reset Xfinity Cable Box If none of the above steps work, you might need to perform a factory reset on your cable box. Be aware that this will erase all settings, including your preferences and recorded programs. To perform a factory reset on an Xfinity cable box, follow these steps: Ensure the Xfinity cable box is powered on.If using an HDMI cable to connect the X1 TV Box to the TV, confirm that it's plugged into the proper locations. Power on both the TV and the X1 TV Box. Confirm that the TV is set to the proper input. If you've completed the steps above and there's still no picture: Press Exit > Exit > Exit > 720 on your Xfinity remote.Watch Prime Video on X1 and Flex. To access Prime Video on X1 and Flex, press and hold the microphone button and say a voice command like "Prime Video" or "Watch Prime Video" into your Xfinity Voice Remote, or press the xfinity button and go to Apps > Prime Video. You can also go to individual titles by saying voice commands like "The Marvelous ...If you have tried the above steps and haven't had any luck, please feel free to initiate a peer to peer chat with me. Here's the detailed steps to reach us: • Click "Sign In" if necessary. • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon.Firstly, access the settings menu by pressing the "Menu" or "Settings" button on your remote control. Navigate through the options until you find "Display Settings" or a similar option. Within this menu, you should see a "Blue Light" or "Lighting" option. Adjust the settings to dim or disable the blue light emission.Now, your XR11 remote has been reset. Pair the XR11 Remote with Xfinity TV Box. Make sure that the remote is in line of sight with your Xfinity TV Box. Press the A button and choose Remote Setup. The TV Boc will now ask if you wish to use the remote to control your TV's power and volume functions. Choose the Yes option.Aug 17, 2023. 6 min read. Xfinity's X1 DVR offers you the best of all worlds. Xfinity's cable box gives you access to live TV, sports, loads of on-demand entertainment, your favorite streaming apps, a decent DVR storage space, and top-notch technology. You'll get to watch what you want within seconds with a voice remote and get daily updates on ...Jan 3, 2023 ... In this video I am going to share How to Set Up a New Comcast Xfinity TV Cable Box? This way you can know How to reset xfinity cable box ...This is one of the easiest methods to get reset your box; Download the Xfinity app and launch it. Navigate to the bottom menu and search for TV options. Choose the device you want to reset. After the troubleshooting prompt, tap on continue. The screen will refresh, then click the System Refresh option.Cable box and remote turn off power. Within last 2 days my xfinity remote does not turn on cable or tv. Have re paired remote with tv and still issue. Only solution is to turn off power strip and restart. Remote works but have to leave tv on or start process over again.Set a parental lock code. To set a parental lock code, follow these steps: Press the Menu button on the remote. Select the Home icon to display the Main Menu. (The Home icon is the first icon on the left with the picture of a house). From the Main Menu, select Setup. In the next screen, highlight and select PINs Setup. Here you can:After that, with the box powered on you will need to hold the power button on the remote for 3 seconds, then press ok, right arrow, down arrow, power. After that the box will reboot if done correctly. Once up and running you will have to go through the setup process again. Comcast really needs to provide a method for a customer to factory reset ...For parents and guardians of children, learn about managing parental controls for Xfinity Internet, Xfinity X1, apps, and more. Get information on digital safety for your family. Discovery Hub. Parental Controls Introduction to Xfinity Parental Controls ...On the Settings menu, use the down arrow button to highlight Preferences. Then, press OK. On the Preferences menu, highlight General, and press OK. On the General Preferences menu, use the up and down arrows to highlight Default Guide View, and press OK. Use the up and down arrows to select your preferred Default Guide View, and press OK.
All batteries, even new out of package result in immediate low battery message bar in top of screen. Level stays stuck at 28%. Have reset, system refresh, and unplug for at least 30 min and plug back in. No fix yet.. Wessel propane inc
A Comcast Motorola cable box receives and unscrambles the programming signals from cable television service. While the unit is designed for trouble-free service, the box may occasionally lock up or freeze and stop working normally. Resetting the box will usually correct the jam so programs can be enjoyed on your TV.Resetting the box can help solve these issues. There are two ways in which to reset a box. One way is to simply unplug it and plug it back in. The other way is to reset the box to its factory default settings, meaning the box is restored back to the state it was in when you first turned it on.Restart from the Help menu. Press the A button on your remote control to access the Help menu. Press the OK button to select the Restart tile. Press the OK button again to select Restart. It may take a few moments for the TV Box to restart.Click the "Direct Messaging" icon at the top of the page (looks like a text bubble) Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the ...This video will show you two ways to reset your Comcast Xfinity cable box (specifically the X1 cable box).Visit our Online Support Center to find common solutions and self-help options, troubleshoot or manage your account and more. The easiest way to manage and troubleshoot your Xfinity experience is with the Xfinity app! Download it for free from Google Play or the App Store, or text "APP" to 266278.Sign in to the Max app on Flex and X1. To begin the sign in process, launch the Max app. Navigate to the Connect Your Provider option in the middle of the menu using the Right arrow on your Xfinity remote. Then click OK or the center button on the remote to sign in. A QR code and a unique activation code will display on screen for single use ...point the remote directly to the set top box. press the Xfinity button and the info button down (i) at the same time until LED on remote changes color. you will see a code on the TV you are watching. type those 3 numbers in and the remote will then be paired to that set top box. 0.Non-X1 HD TV Box (Pace) Turn off the TV Box. Press the Menu button on the remote, and select User Settings. Select TV Aspect Ratio. For an SD TV, select 4:3, then press OK. For an HD TV, select 16:9, then press OK. Select TV Display Capabilities. Highlight each resolution option, and press OK to change to Yes or No.Basically title. I bought a used box that needs to be reset because it seems to want to connect to the original owner's account. I was told there was a way to do it with the remote (XR15 remote). Archived post. New comments cannot be posted and votes cannot be cast. You can't buy x1 boxes. It is stolen and won't work.If there is no picture or no sound on HD channels. Verify that you subscribe to the channel you're trying to watch. Check that the TV Box is on. Confirm you're tuned to an HD channel. Double-check all connections and make sure you're using HDMI or component cables. See if you're able to view other HD channels. If none of these suggestions help ...Each Xfinity X1 TV Box has visible, forward-facing lights that behave differently depending on the status of the device. Learn what these lights mean on various X1 TV Box models. Note: Only RNG150 and XG1 TV Boxes have LED displays. Other X1 TV Box models (Xi3, Xi4, XiD, and XG2) only have one power light. RNG150 and XG1 TV BoxesVisit xfinity.com and log in to your account. Go to Account > Support and choose TV & Streaming. Select Troubleshoot and click Continue. Ensure that your Xfinity cable box is switched on in this step. After the system scan is finished, choose Restart a Single TV Box and select your cable box on the TV Box selection screen.Reboots will often solve issues by resetting the box and its cable connection. To reboot, unplug the cable box from the power, either from the back of the box or from the power outlet on your wall or power strip, for approximately 30 seconds, and then plug it back in. This will begin the boot-up process. Wait for picture and sound to return ...All you have to do is reset your Xfinity Box. This is one of the first things you do when your Xfinity Cable Box is Not Working. Just follow the steps given below: Steps: First things first, find the reset button on your set-top box. After you've located the reset button on your set-top box, just press and hold that button for 5 seconds.Sep 3, 2022 · Reset Your Xfinity Cable Box Using The Xfinity My Account App The next method we’re going to try is resetting it through the device settings on the Xfinity My Account App. Since the box isn’t working, you can’t access the reset option through the system itself, so you’ll have to perform the factory reset from the app. .